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EPFO Grievance Format for PF Credit, Claim and Transfer Complaints

Code on Social Security, 2020 (in force from 21 November 2025), Sections 15, 16, 125, 127 and 128; Employees' Provident Fund Scheme, 2026 (G.S.R. 525(E), 29 June 2026), which replaced the EPF Scheme, 1952

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Sample format, not legal advice. This is a sample format for general information. It is not legal advice and does not create a lawyer–client relationship. Facts, court practice, court fees and stamp duty differ by state and by case. Check the current law and your local court rules, or speak to an advocate, before you file, send or sign it.

An EPFO grievance is a complaint by a provident fund member (or a pensioner or nominee) to the Employees' Provident Fund Organisation about problems such as contributions deducted but not deposited, missing months in the passbook, a rejected withdrawal or settlement claim, a pending transfer, wrong KYC details or an unsettled pension claim. It is addressed to the Regional Provident Fund Commissioner of the office that covers the employer, and is usually also registered online on the EPFiGMS portal.

The legal framework has changed. The Code on Social Security, 2020 came into force on 21 November 2025 and repealed the Employees' Provident Funds and Miscellaneous Provisions Act, 1952. The old EPF Scheme, 1952 continued for a transition period under Section 164(2) of the Code, and has been replaced by the Employees' Provident Fund Scheme, 2026, notified on 29 June 2026 under Section 15 of the Code. EPFO, UAN, the member portal and EPFiGMS continue to operate as before. Old references to Sections 7A, 7Q and 14B of the 1952 Act now correspond to Sections 125, 127 and 128 of the Code.

Filed with
Regional Provident Fund Commissioner of the EPFO office covering the employer; online on EPFiGMS
Filed by
Member, pensioner, nominee or legal heir; employers can also file
Law
Code on Social Security, 2020; Employees' Provident Fund Scheme, 2026
Time limit
None fixed; file as soon as the problem appears
Fee
None — EPFO services are free
Helpline
EPFO toll-free 14470

When to use this format

  • Your employer deducted PF from your salary but the amount does not appear in your EPF passbook.
  • Your online withdrawal, final settlement, pension or transfer claim was rejected or is pending without reason.
  • Your name, date of birth, Aadhaar or bank details in EPFO records do not match and block your claims.
  • Your former employer has not marked your date of exit, so you cannot withdraw or transfer.
  • If your employer is also withholding salary or other dues, consider a legal notice for unpaid salary alongside this grievance.

Grievance to the EPFO Regional Office

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Replace everything in [square brackets] with your own details. Delete lines that do not apply.

Date: [DATE]

To,
The Regional Provident Fund Commissioner
Employees' Provident Fund Organisation
Regional Office, [CITY]
[FULL ADDRESS OF THE REGIONAL OFFICE]

[Also registered on EPFiGMS (epfigms.gov.in), Registration No. [NUMBER] dated [DATE] — if already filed online]

Subject: Grievance regarding [NON-CREDIT OF PF CONTRIBUTIONS / CLAIM REJECTED / TRANSFER PENDING / KYC OR NAME MISMATCH / DATE OF EXIT NOT UPDATED / PENSION NOT SETTLED] — UAN [12-DIGIT UAN]

Sir / Madam,

1. MEMBER DETAILS
Name (as in Aadhaar): [FULL NAME]
Father's / Spouse's name: [NAME]
Date of birth: [DATE]
UAN: [12-DIGIT UAN]
PF member ID(s): [MEMBER ID FOR EACH EMPLOYMENT, IF KNOWN]
Aadhaar: [LAST 4 DIGITS ONLY]
Mobile linked to UAN: [MOBILE NUMBER]
Email: [EMAIL]
Address: [FULL ADDRESS WITH PIN]

2. EMPLOYMENT DETAILS
Employer: [NAME OF ESTABLISHMENT]
Establishment code: [CODE, IF KNOWN]
Address of employer: [ADDRESS]
Date of joining: [DATE]
Date of leaving: [DATE / CONTINUING]
[Previous employer(s), if relevant: [NAME, ESTABLISHMENT CODE, PERIOD]]

3. NATURE OF GRIEVANCE
[CHOOSE: (a) employer deducted PF from my wages but did not deposit it / (b) contributions for some months are missing from my passbook / (c) withdrawal or final settlement claim rejected / (d) transfer claim from previous account pending / (e) name, date of birth or other KYC details do not match / (f) date of exit not marked by employer / (g) pension or EDLI claim not settled / (h) other: [DESCRIBE]]

4. DETAILS
[STATE THE FACTS IN DATE ORDER, e.g.:
— PF was deducted from my salary for [MONTHS AND YEAR], as shown in my salary slips, but my passbook shows no credit for those months.
— I submitted a [WITHDRAWAL / SETTLEMENT / TRANSFER] claim online on [DATE], Claim ID [NUMBER]. It was rejected on [DATE] for the reason "[REASON SHOWN]". The reason is not correct because [EXPLAIN].
— My date of birth in EPFO records is [DATE] but in Aadhaar it is [DATE]. I applied for correction on [DATE], request No. [NUMBER], which is pending with [EMPLOYER / EPFO].]

5. STEPS ALREADY TAKEN
[I wrote to the employer's HR on [DATE] (copy enclosed) and received [NO REPLY / REPLY DATED [DATE]].] [I raised a grievance on EPFiGMS on [DATE], No. [NUMBER], which was closed on [DATE] without resolution.]

6. RELIEF REQUESTED
I request you to:
(a) [CREDIT THE MISSING CONTRIBUTIONS FOR [MONTHS] / SETTLE MY CLAIM ID [NUMBER] / COMPLETE THE TRANSFER FROM MEMBER ID [NUMBER] / CORRECT MY [DETAIL] / MARK MY DATE OF EXIT AS [DATE] / SETTLE MY PENSION CLAIM];
(b) where the employer has failed to pay contributions, determine the dues payable by the employer under Section 125 of the Code on Social Security, 2020, and recover them with interest under Section 127 and damages under Section 128, so that my account is credited in full;
(c) ensure that interest is credited to my account for the period of delay, as provided in the Employees' Provident Fund Scheme; and
(d) inform me in writing of the action taken.

7. DECLARATION
The information given above is true to the best of my knowledge. I have not filed any other proceeding on this grievance except as stated above.

Enclosures:
1. EPF passbook (downloaded from the member passbook portal)
2. Salary slips / Form 16 showing PF deduction for the months in question
3. Aadhaar, PAN and bank account proof (KYC)
4. Claim rejection message or letter, if any
5. Correspondence with the employer and earlier grievance numbers

Yours faithfully,

[SIGNATURE]
[NAME]

How to fill it in

  1. Check your passbook and claim status firstLog in to the member passbook and member portal with your UAN. Note exactly which months are missing, the claim ID and the rejection reason shown. This makes the grievance precise.
  2. Find the right Regional OfficeThe grievance goes to the EPFO office that covers your employer's establishment, not necessarily the one nearest your home. The establishment code on your passbook identifies it.
  3. Register on EPFiGMSOn epfigms.gov.in, choose 'PF Member' (or pensioner), enter your UAN, verify with the OTP on your registered mobile, select the grievance category and upload documents. Note the registration number; this letter can be uploaded as the detailed statement.
  4. Give the employer's detailsWrite the employer's name, address and establishment code. For non-deposit cases, attach salary slips showing the PF deduction so EPFO can act against the employer.
  5. Ask for the right actionFor missing contributions, ask EPFO to determine the employer's dues under Section 125 of the Code and recover them with interest and damages. For claim rejections, explain why the rejection reason is wrong and attach proof.
  6. Escalate if not resolvedIf the grievance is closed without resolution, reopen it with reasons, write to the Regional Provident Fund Commissioner with the registration number, or call the toll-free helpline 14470. You can also file on the Government's CPGRAMS portal.

Documents to attach

  • EPF passbook downloaded from the member passbook portal
  • Salary slips or Form 16 showing PF deductions for the disputed period
  • Aadhaar, PAN and cancelled cheque or bank passbook
  • Appointment letter, relieving letter or experience certificate (for date of joining or exit)
  • Claim rejection SMS, email or screenshot
  • Copies of letters to the employer and earlier grievance registration numbers
  • Death certificate and proof of relationship (for nominee or legal heir claims)

What changed under the Labour Codes

The four Labour Codes came into force on 21 November 2025. The Code on Social Security, 2020 replaced nine laws, including the Employees' Provident Funds and Miscellaneous Provisions Act, 1952. Under the Code, provident fund coverage applies to all establishments employing 20 or more employees, without the old list of scheduled industries.

Section 164(2)(b) of the Code kept the EPF Scheme, 1952, the EDLI Scheme, 1976 and the Employees' Pension Scheme, 1995 alive for one year, to the extent consistent with the Code. The Employees' Provident Fund Scheme, 2026 (G.S.R. 525(E), 29 June 2026) has since replaced the 1952 Scheme. Paragraph numbers and form numbers under the new Scheme may differ from the familiar 1952 ones, so check the current form on the member portal before filing a claim.

  • Determination of dues from an employer: Section 125 of the Code (old Section 7A)
  • Interest on amounts due from an employer: Section 127 (old Section 7Q)
  • Damages for default: Section 128 (old Section 14B)
  • Appeal by a person aggrieved by an order under Section 125 or 128 (for the provident fund chapter): to the Tribunal under Section 23 (earlier the EPF Appellate Tribunal); an employer appealing a dues order must first deposit 25 per cent of the assessed amount

Common mistakes

  • Citing Sections 7A, 7Q or 14B of the repealed 1952 Act instead of the corresponding sections of the Code on Social Security.
  • Filing with the EPFO office near your home instead of the office that covers your employer.
  • Not attaching salary slips that prove PF was deducted.
  • Writing vague complaints such as 'PF not received' without months, amounts or claim IDs.
  • Paying agents to file a grievance or claim; EPFO services are free.
  • Giving full Aadhaar or bank numbers in emails or letters; the last four digits are enough.

Frequently asked questions

Is the EPF Act, 1952 still in force?
No. The Code on Social Security, 2020 came into force on 21 November 2025 and repealed the Employees' Provident Funds and Miscellaneous Provisions Act, 1952. Provident fund benefits continue under the Code, and the EPF Scheme, 1952 has been replaced by the Employees' Provident Fund Scheme, 2026.
How do I file an EPFO grievance online?
Go to epfigms.gov.in, choose 'Register Grievance', select your status (PF member, pensioner, employer or others), enter your UAN and verify with the OTP. Choose the category, describe the grievance and upload documents. You get a registration number to track it.
What can I do if my employer deducted PF but did not deposit it?
File a grievance with the EPFO office covering the employer and attach your salary slips. EPFO can determine the dues under Section 125 of the Code on Social Security and recover them with interest (Section 127) and damages (Section 128). Failure to pay contributions is also an offence under Section 133 of the Code.
How long does EPFO take to resolve a grievance?
EPFO's citizen charter sets short timelines and most grievances on EPFiGMS are disposed of within weeks. If yours is pending too long or closed without resolution, escalate to the Regional Provident Fund Commissioner, call 14470, or file on CPGRAMS.
Can I file an EPFO grievance without a UAN?
Yes. EPFiGMS allows a grievance under the 'Others' category if you do not have a UAN, PF number or PPO number. Give your employer's details and period of employment so the office can trace your account.

Reminder: This is a sample format for general information. It is not legal advice and does not create a lawyer–client relationship. Facts, court practice, court fees and stamp duty differ by state and by case. Check the current law and your local court rules, or speak to an advocate, before you file, send or sign it. Spotted an error? Tell us.