Consumer Legal Notice Format Before Filing a Consumer Complaint

Replace everything in [square brackets] with your own details. Delete lines that do not apply.

LEGAL NOTICE

BY SPEED POST / REGISTERED POST WITH ACKNOWLEDGEMENT DUE, AND BY EMAIL

Date: [DATE]

To,

1. [NAME OF COMPANY / SELLER / SERVICE PROVIDER]
Through its [MANAGING DIRECTOR / GRIEVANCE OFFICER / AUTHORISED SIGNATORY]
[REGISTERED OFFICE ADDRESS WITH PIN]
Email: [GRIEVANCE OR CUSTOMER CARE EMAIL]

2. [NAME OF DEALER / BRANCH / MANUFACTURER, IF ANY]
[ADDRESS WITH PIN]

Subject: Legal notice for [DEFECTIVE GOODS / DEFICIENCY IN SERVICE / UNFAIR TRADE PRACTICE] — [ORDER / INVOICE / POLICY / BOOKING] No. [NUMBER] dated [DATE]

Sir / Madam,

I, [YOUR FULL NAME], S/o / D/o / W/o [NAME], residing at [FULL ADDRESS WITH PIN], [OR: under instructions from my client [NAME], residing at [ADDRESS]], give you this notice as follows:

1. That on [DATE], I [PURCHASED [PRODUCT, MODEL, SERIAL NUMBER] / BOOKED [SERVICE]] from you vide [INVOICE / ORDER / BOOKING / POLICY] No. [NUMBER] and paid Rs. [AMOUNT] by [MODE OF PAYMENT, TRANSACTION REFERENCE]. Copies of the invoice and payment proof are enclosed.

2. That you [PROMISED / ADVERTISED / WARRANTED] that [WHAT WAS PROMISED, e.g. delivery within 7 days / two-year warranty / full refund on cancellation / cashless settlement].

3. That [DESCRIBE THE PROBLEM IN DATE ORDER, e.g. the product developed [DEFECT] on [DATE] / the service was not provided on [DATE] / the refund of Rs. [AMOUNT] due on [DATE] has not been paid].

4. That I tried to resolve the matter with you as follows:
(i) [DATE] — [CALL / EMAIL / CHAT / VISIT] — Reference No. [TICKET NUMBER] — [RESPONSE];
(ii) [DATE] — [MODE] — Reference No. [TICKET NUMBER] — [RESPONSE];
(iii) [DATE] — [MODE] — Reference No. [TICKET NUMBER] — [RESPONSE].
Despite these efforts, you have [FAILED TO RESPOND / REFUSED TO REPAIR, REPLACE OR REFUND / GIVEN ONLY FALSE ASSURANCES].

5. That your acts amount to [A DEFECT IN GOODS / DEFICIENCY IN SERVICE / AN UNFAIR TRADE PRACTICE] within the meaning of Sections [2(10) / 2(11) / 2(47)] of the Consumer Protection Act, 2019, and have caused me financial loss of Rs. [AMOUNT], besides harassment, inconvenience and loss of time.

6. I therefore call upon you, within [15 / 30] days of receiving this notice, to:
(a) [REFUND Rs. [AMOUNT] / REPLACE THE PRODUCT WITH A NEW ONE OF THE SAME MODEL / REPAIR THE DEFECT FREE OF COST / PROVIDE THE SERVICE AS PROMISED / SETTLE THE CLAIM OF Rs. [AMOUNT]];
(b) pay interest at [RATE] per cent per annum on Rs. [AMOUNT] from [DATE] till payment;
(c) pay Rs. [AMOUNT] as compensation for the harassment and loss caused; and
(d) [pay Rs. [AMOUNT] towards the cost of this notice].

7. If you fail to comply within the above period, I shall file a complaint against you before the appropriate Consumer Disputes Redressal Commission for refund, compensation, interest and costs, and you will be responsible for all consequences and expenses.

8. Please send your reply and all communication to the address and email given below. A copy of this notice has been retained for further action.

Yours faithfully,

[SIGNATURE]
[YOUR NAME] [OR: ADVOCATE'S NAME, ENROLMENT NO., FOR AND ON BEHALF OF THE CLIENT]
[FULL ADDRESS]
Mobile: [MOBILE NUMBER]
Email: [EMAIL]

Enclosures:
1. Copy of invoice / order / booking confirmation
2. Copy of payment proof
3. Copies of complaint emails, chat transcripts and ticket numbers
4. [PHOTOGRAPHS / SERVICE REPORTS / OTHER DOCUMENTS]